REFUND AND CANCELLATION POLICY

Nexanode Technologies Private Limited (Operating as UniSouk)
Last Updated: September 18, 2025

1. OVERVIEW

This Refund and Cancellation Policy ("Policy") governs all subscription fees, transaction charges, and commission payments processed through our unified e-commerce management platform ("Services"). By subscribing to our Services, you acknowledge and agree to the terms set forth herein.

Contact Information:

- Email: accounts@unisouk.com
- Address: 601, 6th Floor, Solaris Cube, Vesu, Surat - 395007, Gujarat, India
- Website: www.unisouk.com

2. SERVICE PLANS AND BILLING

2.1 Subscription Tiers

- Free Forever Plan: No subscription fee; transaction fees applicable
- Scale Business Plan: Monthly/quarterly/half-yearly/yearly billing at management discretion
- Enterprise Plan: Custom pricing and billing terms as per signed agreement

2.2 Transaction Fees

Commission charges apply on sales processed through integrated channels as per current pricing structure available on our website.

3. FREE TRIAL POLICY

3.1 Trial Period

New subscribers to paid plans are eligible for a 14-day free trial from the date of account activation.

3.2 Trial Cancellation

- Subscribers may cancel during the trial period without any charges
- Cancellation must be initiated before trial expiry to avoid billing
- Trial access terminates immediately upon cancellation

4. SUBSCRIPTION CANCELLATION POLICY

4.1 Cancellation Process

Subscribers may cancel recurring subscriptions at any time through:

- Billing dashboard
- Customer support portal

4.2 Cancellation Effects

- Account remains active until the end of current billing cycle
- No refund for unused portion of current billing period (except as specified in Section 5)
- Access to premium features ceases at billing cycle end

5. REFUND ELIGIBILITY AND CONDITIONS

5.1 Eligible Refund Scenarios

Subscription Fees:

- Billing errors: Incorrect charges, duplicate billing, or unauthorized charges from our end
- Technical service failures: When our platform is unavailable for more than 48 consecutive hours due to issues on our end, and our support team cannot resolve the issue within 5 business days

Transaction/Commission Fees:

- Erroneous commission charges: When commission is incorrectly calculated or applied due to technical errors
- Double charging: Multiple deductions for same transaction due to system errors
- Failed/cancelled orders: Commission charged on orders that were later cancelled or failed to process

5.2 Non-Refundable Scenarios

Subscription Fees:

- Change of business requirements or mind after trial period
- Failure to cancel before renewal date
- Force majeure events affecting service availability
- Integration issues with third-party platforms beyond our control

Transaction/Commission Fees:

- Normal business operations and successfully processed transactions
- Commission on completed sales as per agreed terms
- Market fluctuations affecting business performance

5.3 Refund Request Timeline

- Subscription refunds: Must be requested within 7 days of billing date
- Transaction/commission refunds: Must be requested within 30 days of the disputed charge
- Technical issue refunds: Must be reported within 7 days of service disruption

6. REFUND REQUEST PROCESS

6.1 How to Request Refund

Submit refund requests to accounts@unisouk.com with:

- Account details and registered email
- Subscription/transaction details
- Detailed explanation of refund reason
- Supporting documentation (screenshots, transaction IDs, etc.)

6.2 Review Process

- Acknowledgment within 2 business days
- Investigation and decision within 7 business days
- Email notification of approval or rejection with reasons

6.3 Refund Processing

- Approved refunds processed within 5-10 business days
- Refunds credited to original payment method only
- Processing time may vary based on bank/payment provider
- Refund confirmation sent via email

7. FAILED REFUNDS

7.1 Common Reasons

- Expired or invalid payment method
- Closed bank account
- Incorrect payment details
- Bank/card issuer restrictions

7.2 Resolution Process

- Customer notification within 2 business days
- Alternative refund methods offered (when possible)
- Manual bank transfer for unresolved cases (customer bears transfer charges)

8. DISPUTE RESOLUTION

8.1 Internal Resolution

Customers must first contact our support team for dispute resolution before initiating chargebacks or external complaints.

8.2 Escalation Process

- Level 1: Customer Support (accounts@unisouk.com)
- Level 2: Management Review (management@unisouk.com)
- Level 3: Legal/External mediation

8.3 Chargeback Policy

Unjustified chargebacks may result in account suspension and recovery of associated costs.

9. SPECIAL CIRCUMSTANCES

9.1 Force Majeure

No refunds for service interruptions due to:

- Natural disasters, pandemics, or government actions
- Third-party service provider outages
- Internet/network infrastructure failures beyond our control

9.2 Account Violations

No refunds for accounts suspended/terminated due to:

- Violation of Terms of Service
- Fraudulent activities
- Misuse of platform features
- Non-compliance with platform policies

10. LEGAL COMPLIANCE

10.1 Indian Law Compliance

This policy complies with:

- Consumer Protection Act, 2019
- Information Technology Act, 2000
- Foreign Exchange Management Act (FEMA)
- Goods and Services Tax (GST) regulations

10.2 Payment Gateway Compliance

Policy aligns with requirements of authorized payment gateways including but not restricted to RazorPay and other integrated providers.

11. DATA AND PRIVACY

11.1 Data Retention

- Transaction data retained as per regulatory requirements
- Refund-related communications archived for 3 years

11.2 Privacy Protection

All refund processes comply with our Privacy Policy and applicable data protection laws.

12. POLICY UPDATES

12.1 Modification Rights

Nexanode Technologies Private Limited reserves the right to modify this policy with:

- 30 days advance notice via email
- Updated policy posted on website
- Continued use constitutes acceptance of changes

12.2 Grandfathering

Existing subscriptions subject to policy in effect at time of purchase unless customer opts into new terms.

13. CONTACT INFORMATION

For refund requests and queries:

- Primary: accounts@unisouk.com
- Management: management@unisouk.com

Business Address:
Nexanode Technologies Private Limited
601, 6th Floor, Solaris Cube, Vesu
Surat - 395007, Gujarat, India

14. GOVERNING LAW

This Policy is governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Surat, Gujarat, India.

By using UniSouk services, you acknowledge that you have read, understood, and agree to be bound by this Refund and Cancellation Policy.